ServiceNow has become something of a de facto ticketing and IT service management (ITSM) system in large enterprise environments. Many organizations are looking to achieve their self-service ITSM goals by making ServiceNow the single interface for as many functions as possible.
The reasons for this vary per organization, but the end-state goal can usually be broken down into one of the following outcomes: Single Pane of Glass, Enterprise Service and Ticketing System, andTicketing & Approval integration.
Endpoints enable external communications from vRealize Automation to other systems that perform various functions from virtual machine hosting and provisioning to networking & security and orchestration.
In this part of the initial configuration, we'll cover the creation of some of the main endpoints you'll likely encounter in a vRealize Automation deployment, including vCenter, NSX, vRealize Orchestrator, and vRealize Operations Manager (vROPS).
For this example vRA v7.3 is assumed. vRO 7.3, NSX 6.4, and vROPS 6.6.1 are all assumed.