vRA 7.4 is a minor release, but brings some long awaited goodies to the table for vRA users that should help hold users over until the 8.0 release happens sometime in the future.
New features include expanded Solution Exchange content, the ability to deploy OVF templates as part of blueprints, Custom Request forms enabling control over the end-user request experience, and vRealize Orchestrator multi-tenancy leveraging vRA tenant authentication providers.
ServiceNow has become something of a de facto ticketing and IT service management (ITSM) system in large enterprise environments. Many organizations are looking to achieve their self-service ITSM goals by making ServiceNow the single interface for as many functions as possible.
The reasons for this vary per organization, but the end-state goal can usually be broken down into one of the following outcomes: Single Pane of Glass, Enterprise Service and Ticketing System, andTicketing & Approval integration.